Customize Your Mentor Packages
As a mentor on MentorSimply, you can create customized packages to offer different types of mentoring services. This guide will walk you through creating both one-time session packages and monthly subscription packages to build recurring revenue.
Overview
MentorSimply offers two main package types:
- Per Session Packages - One-time payment for individual mentoring sessions
- Monthly Subscription Packages - Recurring monthly payments for ongoing mentorship
Accessing Package Management
- Log into your mentor dashboard
- Navigate to Dashboard > Packages
- Click Create New Package or edit an existing package
Creating Per Session Packages
Session Package Requirements
- Package Title: Clear, descriptive name (e.g., "USMLE Step 1 Strategy Session")
- Description: Detailed explanation of what's included
- Session Duration: Length in minutes (30, 60, 90, 120 minutes)
- Price: One-time session fee in USD
- Features: List of what students will receive
Session Package Setup Steps
- Click Create New Package
- Select Per Session as the billing period
- Enter your package title and description
- Set the session duration (e.g., 60 minutes)
- Enter your price (e.g., $150)
- Add features that highlight the value:
- Personalized study plan
- Q&A session
- Resource recommendations
- Follow-up email summary
- Click Save Package
Best Practices for Session Packages
Pricing Strategy:- Research competitor pricing
- Consider your experience level
- Factor in preparation time
- Account for platform fees
- Be specific about outcomes
- Mention your credentials
- Include what materials you'll provide
- Set clear expectations
Creating Monthly Subscription Packages
Monthly Package Requirements
- Package Title: Subscription-focused name (e.g., "Monthly USMLE Mentorship")
- Description: Comprehensive overview of monthly value
- Monthly Price: Recurring fee charged each month
- Sessions Per Month: Number of sessions included (optional)
- Session Duration: Length of each session (if applicable)
- Features: Everything included in the monthly plan
Monthly Package Setup Steps
- Click Create New Package
- Select Monthly as the billing period
- Enter your subscription title and description
- Set your monthly price (e.g., $400/month)
- Specify sessions per month (e.g., 4 sessions)
- Set session duration (e.g., 60 minutes each)
- Add comprehensive features list:
- Weekly 1-on-1 sessions
- 24/7 messaging support
- Study plan updates
- Progress tracking
- Resource library access
- Group workshop invitations
- Click Save Package
Monthly Package Benefits
For Mentors:- Predictable recurring revenue
- Deeper student relationships
- Higher lifetime value per student
- More opportunities to create impact
- Consistent support throughout their journey
- Better value compared to individual sessions
- Ongoing accountability
- Comprehensive guidance
Package Customization Options
Billing Periods
Per Session:- One-time payment
- Individual session booking
- Flexible scheduling
- Good for specific needs
- Recurring billing
- Ongoing relationship
- Predictable income
- Comprehensive support
Pricing Strategies
Session Packages:- Premium pricing for specialized expertise
- Volume discounts for package deals
- Introductory rates for new mentors
- Special pricing for specific topics
- Value-based pricing (typically 2-3x individual session rate)
- Tiered options (Basic, Premium, VIP)
- Annual discount options
- Grandfathered pricing for early adopters
Feature Customization
Session Features:- Pre-session questionnaire
- Custom preparation materials
- Session recording (if permitted)
- Post-session action plan
- Resource recommendations
- Follow-up check-in
- Multiple session types
- Priority booking
- Extended messaging access
- Group events inclusion
- Exclusive resources
- Progress dashboards
- Monthly reports
Managing Existing Packages
Editing Packages
- Go to Dashboard > Packages
- Click Edit on the package you want to modify
- Update any field except billing period (see safety notes below)
- Click Save Changes
Safety Considerations
⚠️ Important: Billing Period Changes- Cannot change billing type if students have pending bookings
- Changes only affect new bookings, not existing ones
- Existing subscriptions continue with original terms
- Wait for pending payments to complete before making changes
Archiving Packages
- Navigate to your packages list
- Click Archive on packages you no longer offer
- Archived packages remain visible to existing subscribers
- New students cannot book archived packages
Advanced Package Strategies
Creating Package Tiers
Basic Tier (Per Session):- Single 60-minute session
- Basic Q&A
- Email follow-up
- 4 sessions per month
- Unlimited messaging
- Custom study plans
- Progress tracking
- 8 sessions per month
- 24/7 support
- Group workshop access
- Personal resource library
Seasonal Packages
- Exam Prep Intensives (2-3 month subscriptions)
- Summer Boot Camps (Monthly during exam season)
- New Year Fresh Start (January special pricing)
Specialized Packages
- IMG-Specific Packages for international medical graduates
- Residency Application Support for match season
- Research Mentorship for academic pursuits
- Career Transition for specialty changes
Student Experience
Booking Process
Session Packages:- Student selects package
- Chooses date and time
- Completes one-time payment
- Session is confirmed
- Student selects monthly package
- Sets up recurring billing
- Can schedule sessions throughout the month
- Automatic renewal each month
Payment Processing
- Stripe handles all payment processing
- Automatic billing for subscriptions
- Secure payment methods supported
- International payments accepted
Maximizing Package Success
Marketing Your Packages
Clear Value Proposition:- Highlight specific outcomes
- Share success stories
- Emphasize your unique approach
- Include social proof
- Use professional package names
- Write compelling descriptions
- Price competitively
- Showcase credentials
Student Communication
Before Booking:- Respond to questions quickly
- Provide package comparisons
- Offer consultation calls
- Share testimonials
- Send welcome messages
- Provide preparation materials
- Set clear expectations
- Schedule initial sessions
Troubleshooting Common Issues
Package Creation Problems
Issue: Can't create monthly packages Solution: Contact support to enable subscription features Issue: Pricing errors Solution: Ensure prices are in valid USD format (no symbols) Issue: Feature list too long Solution: Use bullet points and focus on top 5-7 benefitsBilling Period Changes
Issue: Can't change from session to monthly Solution: Wait for all pending bookings to complete (up to 24 hours) Issue: Student has open checkout Solution: Ask student to complete or cancel current booking firstStudent Booking Issues
Issue: Students can't find packages Solution: Ensure packages are published and profile is complete Issue: Payment failures Solution: Direct students to try different payment method or contact supportGetting Help
If you need assistance with package setup:
- Knowledge Base: Check other articles for specific topics
- Support Team: Contact support via dashboard chat
- Community: Join mentor forums for peer advice
- Training: Attend platform webinars and training sessions
Best Practices Summary
- Create clear, value-focused package descriptions
- Price competitively based on your expertise
- Offer both session and monthly options
- Regularly review and update packages
- Respond promptly to student inquiries
- Change billing periods with pending bookings
- Underprice your expertise
- Create confusing package names
- Overcomplicate feature lists
- Ignore student feedback
Ready to create your first package? Head to your dashboard and start building packages that showcase your expertise and provide real value to students!